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Exam : Avaya 133-S-713.4
Title : Avaya Proactive Contact Solutions Implementation Exam (beta)

1. How does Proactive Contact move digitized messages from the CPU to the Large Port Voice Card (LPVC)?
A. Remote Copy (RCP)
B. Network File System (NFS)
C. File Transfer Protocol (FTP)
D. Address Resolution Protocol (ARP)
Answer: B

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A. CMS
B. WebLM
C. Avaya IQ
D. Analyst
Answer: C

3. Which Avaya CM circuit pack is necessary if the customer expects to do predictive dialing on Proactive Contact with CTI?
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B. TN2602 Media interface
C. TN799 C-LAN
D. TN464 DS1 Interface
Answer: A

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* Exam Number/Code : 132-S-1002.3
* Exam Name : Avaya Sales Certification Specialist
* Questions and Answers : 49 Q&As
* Update Time: 2010-03-08
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* Exam Number/Code : 132-S-815.1
* Exam Name : Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam
* Questions and Answers : 228 Q&As
* Update Time: 2010-03-08
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Exam : Avaya 132-S-712.2
Title : Specialist: Avaya Proactive Contact Solutions Design Elective Exam

1. Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A. using unconfirmed contact data
B. using one of the call blending solutions
C. using unsolicited calling lists (cold calling individuals)
D. calling customers with multiple contact numbers (home, business, etc.)
Answer: AC

2. Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A. verification of jobs
B. record selection reports
C. messages files and scripts
D. IVR fields in record selections
Answer: C

3. Your customer has a group of agents that handle clerical and other duties and who handle calls only when needed. A supervisor notifies these agents when they need to answer calls because calls are queueing or being abandoned. However, the response is often too late to be of much help and the result is many abandoned calls.
Which Avaya Proactive Contact feature meets this customer’s needs?
A. Virtual Agent
B. Person to Person
C. Intelligent Call Blending
D. Native Voice & Data Transfer
Answer: B

4. You are using the Avaya Solution Designer.
What is the correct input on the ACD line on the Predictive Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending with one ACD?
A. leave line blank
B. type in the number 1
C. leave line at the default (0)
D. type in the ACD brand name
Answer: C

5. The Avaya Proactive Contact access server provides which two functions within the system? (Choose two.)
A. connects calls to agents
B. manages the internal LAN
C. serves as a dial-in point for access to the digital switch and CPU
D. is the interface that supervisors and agents use on their computers
Answer: BC

6. When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be equal to the total number of _____.
A. agents in a typical shift
B. simultaneous headset connections
C. inbound lines purchased by the customer
D. outbound lines purchased by the customer
Answer: B

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Exam : Avaya 132-S-900.7
Title : Specialist-IP Telephony Design Elective Exam

1. A customer has two sites connected over a 512k serial WAN link. There are 40 employees at the main site and 20 employees at the remote site. Since the server bank and all trunks terminate at the main location, the customer has concerns about the bandwidth over the WAN link. They request a network assessment.
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A. VLAN capable Ethernet switch
B. telecommuters using IP Softphone to access network resources
C. number of voice calls going through the WAN link during peak time
D. graphic-based programs used on the network between the two sites
Answer: CD

2. An Avaya customer with a large contact center is IP enabling their S87xx and will allow 25 users to work from home via IP Agent in the Telecommuter mode.
What is the minimum hardware required in the S87xx to provide this application?
A. one CLAN board only
B. one Media Processor board only
C. one CLAN and one Media Processor board
D. no hardware is required, only software.
Answer: A

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Exam : Avaya 132-S-1002.3
Title : Avaya Sales Certification Specialist

1. Which is NOT a common business problem addressable by Avaya’s IPT solutions?
A. Inability to get the appropriate parties together to make decision
B. Inability to communicate during a major business interruption
C. Multiple disparate systems that are expensive to maintain
D. Disconnected branch offices
Answer: A

2. Partners selling to Global Accounts at the Avaya Direct Account Team’s invitation must sell which of the following?
A. Avaya Services only
B. Avaya products only
C. Avaya content for both products and services where Avaya has an applicable offer
D. Any products or services they choose
Answer: C

3. Which are the three basic functions of the Communication Manager Software?
A. PBX functionality, Contact Center functionality, Mobility Server
B. PBX functionality, Mobility Server, IP Softphone
C. Mobility Server, Contact Center functionality, DoS Protection Server
D. Contact Center functionality, PBX functionality, SIP Enablement
Answer: A

4. A key capability of Avaya’s IP Telephony solutions is to extend customer announcements, voicemail greetings, and other applications from the core to the branches, enabling _____.
A. a higher TCO
B. branch office managers to maintain and administer their own communications systems
C. consistent user experiences
D. each user to have a different, customized experience
Answer: C

5. Who determines the maintenance renewal strategy when a Partner has previously sold a maintenance agreement to a non Global / US Named Account? (Choose two.)
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B. The Avaya Telesales team owns the maintenance renewal strategy.
C. The end-user customer.
D. The Partner owns the maintenance renewal strategy, which may include a Channel Service Agreement, Partner Support Service / Joint Service Delivery, or Wholesale Maintenance.
Answer: CD

6. A business process consists of a set of steps that an organization typically uses to execute daily business and is _____.
A. measurable using Key Process Indicators
B. measurable using Key Performance Indicators
C. measurable using Key Process Instances
D. measurable using Key Primary Indicators
Answer: A

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